Understanding Your Free Gift & the Groovd Learning Club

What is the Groovd Learning Club?#

During checkout, you may have seen an offer to claim a free learning tool for your child — such as a DominoFun™ Train Set, Magnetic Blocks (48 or 80 pcs), or a similar age-appropriate item valued at up to $59.99.

This offer is part of the Groovd Learning Club, a monthly subscription that sends a new age-appropriate learning tool matched to your child's developmental stage straight to your door each month for $29.99/month.

Is the gift really free?#

Yes — the item itself ships to you at no extra charge and arrives together with your original copybooks order. However, claiming the gift enrolls you in the Groovd Learning Club, which is a recurring monthly subscription at $29.99/month.

The subscription details and terms are clearly displayed on the offer page before you confirm. There is also a "No thanks, I don't want a free gift" option if you'd prefer to skip the offer entirely.

When am I charged?#

Your first $29.99 membership fee is charged immediately when you claim the gift at checkout. From that point, your payment method is automatically billed $29.99 every 30 days from your enrollment date until you cancel.

How do I know if I'm enrolled?#

If you clicked "Claim My Free Gift" during checkout, you are enrolled. You should see:

• The gift item listed in your order confirmation
• An automated email with your Member Portal login credentials sent to the email address used at checkout
• A $29.99 charge on your payment method

Didn't receive your login credentials? Check your spam or junk folder. It is your responsibility to ensure the email address provided at checkout is correct.

What is the 24-hour processing window?#

All new subscription orders have a 24-hour window from the time you place your order during which we have not yet fulfilled it. If you contact us within this window, we can still modify or cancel your order.

After 24 hours, if no communication has been received, your order will be processed and fulfilled — and that specific order can no longer be cancelled or modified.

This does not affect your ability to cancel the subscription itself — you can cancel future charges at any time (see below).

What happens with recurring charges?#

From your second billing cycle onwards, your subscription order is processed automatically and immediately when payment is collected. This is because a previous order has already been fulfilled under your membership and no cancellation request was received before the billing date.

If you'd like to cancel or make changes before a recurring charge is collected, please contact us before your next scheduled billing date. You can find your billing date in your Member Portal.

How do I manage or cancel my subscription?#

The Groovd Learning Club can be cancelled at any time — no long-term commitments, no cancellation fees.

You have two options:

1. Self-serve: Log into your Member Portal using the credentials emailed to you after enrollment to manage or cancel your subscription.
2. Contact us: Email support@thegroovd.com or use our Contact Form.

Upon cancellation, you will not be charged again and your membership benefits remain active until the end of your current paid billing period.

What is the refund policy?#

• Within the 24-hour processing window: If you cancel before your order is fulfilled, a full refund will be issued to your original payment method.
• After processing: Once an order has been fulfilled, that charge is generally non-refundable.
• Didn't intend to enroll? Contact us at support@thegroovd.com — we prioritize resolving billing concerns quickly and fairly.
• 60-Day Money-Back Guarantee: If you are unsatisfied with your purchase within 60 days of your order date, reach out and we'll work to make it right.

Refunds, when applicable, are returned to your original payment method and typically post within 3–5 business days, though your bank's processing time may vary.

Can I return the free gift to cancel my subscription?#

No — returning the gift item does not automatically cancel your subscription or trigger a refund. Please cancel directly through the Member Portal or by contacting our support team.

Can I adjust my subscription instead of cancelling?#

Absolutely. The Groovd Learning Club is fully flexible. Instead of cancelling, you can:

• Pause your subscription temporarily
• Switch your child's age group to receive a different monthly tool
• Update your billing or delivery preferences

Contact us at support@thegroovd.com or manage it through your Member Portal.

Summary#