Can I cancel or change my order after placing it?
It depends on whether your order includes a subscription or not.
- Orders without a subscription can be cancelled or modified within 12–24 hours of placing your order, or before the order has entered fulfillment — whichever comes first.
- Orders with a subscription (Groovd Learning Club) have a 24-hour processing window from the time the order is placed, during which changes can still be made. After 24 hours with no communication received, the order will be processed and fulfilled automatically.
If your order has already shipped, please see our Returns, Replacements & Refunds article for next steps.
Regular Orders (No Subscription)
If your order does not include a Groovd Learning Club subscription, we can cancel or modify it within 12–24 hours of the order being placed, provided it has not yet entered fulfillment.
We can help you with:
- Cancelling your entire order
- Removing a specific item from your order
- Updating your shipping address (see below)
Tip: The sooner you reach out, the better. Orders move to fulfillment quickly so don't wait if you need a change made.
Subscription Orders (Groovd Learning Club)
If your order includes a Groovd Learning Club subscription, a 24-hour processing window applies from the time your order is placed. During this window, your order has not yet been fulfilled and you are welcome to contact us to modify or cancel it.
After 24 hours, if no communication has been received, your order will be processed and fulfilled — and that specific order can no longer be cancelled or modified.
Note: The 24-hour window applies to the order itself. The subscription can still be cancelled at any time even after the window has passed — cancelling the subscription simply stops future charges. See How to Cancel Your Groovd Learning Club Subscription for details.
How do I request a cancellation or modification?
Contact us as soon as possible after placing your order:
- Email: support@thegroovd.com
- Contact Form: thegroovd.com/pages/contact
- Reply to your order confirmation email
Include your order number and a clear description of what you'd like changed. Our team will confirm whether your order can still be modified and action your request promptly.
What happens after a cancellation?
If your order (or an item on it) is successfully cancelled before fulfillment:
- You will receive a confirmation of the cancellation
- A full refund will be issued to your original payment method
- Refunds typically appear within 3–5 business days, depending on your bank's processing time
Can I change my shipping address?
If your order hasn't shipped yet, contact us immediately with your order number and the correct address. We'll do our best to update it before the order is dispatched.
If your order has already shipped, an address change is generally not possible. If the package cannot be delivered, it may be returned to sender — see our Returns, Replacements & Refunds article for what happens next.
What about refused deliveries?
Refusing a delivery is not an authorized method of cancellation. If you refuse a package, return shipping costs may be deducted from any eligible refund. Please contact us at support@thegroovd.com before taking this step — we'll always work to find a better solution.
Summary
| Scenario | Can We Help? |
|---|---|
| Cancel regular order within 12–24 hrs (before fulfillment) | ✅ Yes — full refund issued |
| Cancel regular order after fulfillment | ❌ Not possible — see Returns |
| Modify regular order within 12–24 hrs (before fulfillment) | ✅ Yes |
| Cancel subscription order within 24 hours | ✅ Yes — full refund issued |
| Cancel subscription order after 24 hours (already processed) | ❌ Not possible for that order |
| Cancel the subscription itself (anytime) | ✅ Yes — stops future charges |
| Update shipping address before dispatch | ✅ Yes — contact us immediately |
| Refuse delivery as cancellation method | ❌ Not authorized — contact support instead |
