Find out how to cancel your Groovd Learning Club subscription anytime, understand refund eligibility by timing, and learn about the 24-hour processing window for new orders.
What is the Groovd Learning Club?
The Groovd Learning Club is a monthly subscription that delivers a new age-appropriate learning tool to your door each month for $29.99/month. You may have joined during checkout when claiming a free gift item. For more details on how the subscription works, see Understanding Your Free Gift & the Groovd Learning Club.
Can I cancel my subscription?
Yes — at any time, with no long-term commitments and no cancellation fees.
How do I cancel?
You have two options:
- Self-serve: Log into your Member Portal using the credentials emailed to you after enrollment and cancel directly from there.
- Contact us: Email support@thegroovd.com or use our Contact Form. Include your name, email address, and order number.
Our team will confirm the cancellation promptly. Upon cancellation, you will not be charged again and your membership benefits remain active until the end of your current paid billing period.
Is there a deadline to cancel before my next charge?
There is no formal deadline to cancel the subscription itself — you can cancel anytime. However, to avoid being charged for an already-scheduled billing cycle, we recommend reaching out before your next billing date. You can check your next billing date in your Member Portal.
For new orders specifically, there is a 24-hour processing window from when you placed your order. If you contact us within this window, your order hasn't been fulfilled yet and we can cancel it and issue a full refund. After 24 hours, if your order has already been processed, that specific order can no longer be reversed — but the subscription going forward can still be cancelled.
Will I get a refund when I cancel?
It depends on the timing:
- Within 24 hours of placing your order (not yet processed): A full refund will be issued to your original payment method.
- After your order has been processed and fulfilled: That charge is generally non-refundable, as the order has already been dispatched.
- Recurring charges (2nd cycle onwards): These are processed immediately upon collection. If you'd like to dispute a recurring charge, contact us at support@thegroovd.com and we'll review your case.
- 60-Day Money-Back Guarantee: If you are unsatisfied within 60 days of your order, reach out and we'll work to make it right.
Refunds, when applicable, are returned to your original payment method and typically post within 3–5 business days, though your bank's processing time may vary.
What if I want to adjust instead of cancel?
The Groovd Learning Club is designed to be flexible. Instead of cancelling, you can:
- Pause your subscription temporarily
- Switch your child's age group to receive a different monthly tool
- Update your billing or delivery preferences
Manage these through your Member Portal or contact us at support@thegroovd.com.
I filed a dispute with my bank — will that affect my cancellation?
If you've opened a dispute or chargeback with your bank or PayPal, please let us know when you contact us. We always aim to resolve things directly, and in most cases we can sort out the billing concern without a formal dispute process. Reaching out to us first is always the fastest route to a resolution.
Summary
| Question | Answer |
|---|---|
| Can I cancel anytime? | Yes — no commitments, no fees |
| How do I cancel? | Member Portal or support@thegroovd.com |
| Refund if cancelled within 24hrs (unprocessed)? | Yes — full refund |
| Refund if order already processed? | Generally no — contact support to review |
| Refund timeline | 3–5 business days (bank processing may vary) |
| Can I pause or adjust instead? | Yes — contact support or use Member Portal |
| Full policy | thegroovd.com/pages/subscription-policy |
