Understand Groovd's shipping timeframes, what to do if your tracking stops updating, how lost orders are handled, and what happens if your package is returned to sender.
How long does shipping take?
Standard shipping typically takes 7–15 business days from the date your order is fulfilled. International orders may take longer depending on your location and local customs processing.
Your order confirmation email will show the shipping method selected at checkout. Once your order ships, you'll receive a separate shipping notification with your tracking information.
My tracking hasn't updated — is something wrong?
Tracking information can sometimes be slow to update, especially once a package moves between regional carriers or crosses borders. A brief gap in updates (a few days) is usually normal.
However, if your tracking shows no movement for 2 or more weeks and it has been more than 30 days since you placed your order, your package may be lost or missing in action (MIA).
What do I do if my order seems lost?
Contact our support team and we'll investigate:
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Email: support@thegroovd.com
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Reply to your order confirmation email
Please include:
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Your order number
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The shipping address your order was sent to
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A note that tracking has not updated and approximately how long it has been
What is The Groovd's policy for lost orders?
If we determine that your order is lost (no tracking movement for 2+ weeks AND 30+ days since the order was placed), we will offer you a free reship of your order at no additional cost.
Before we reship, we'll ask you to confirm:
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Your current shipping address is still correct
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Whether you may have already received the package (deliveries can sometimes be delayed without tracking updating)
If you have already received your order by the time we follow up, we'll thank you for letting us know and offer a 10% discount on your order for the inconvenience.
Why does my order confirmation mention a possible delay?
All order confirmation emails include a note about the possibility of delays. This is a proactive heads-up so you're never caught off guard — your order is being processed normally and should arrive within the standard fulfillment and shipping window.
If you have a specific concern about your order's status, don't hesitate to reach out to our support team.
My package was returned to sender — what now?
If a package is undeliverable and returned to us, our team will reach out to confirm your address and arrange a reship. If you notice your tracking shows "return to sender" before we've contacted you, please email us at support@thegroovd.com with your order number so we can get ahead of it.
For more information on returns and refunds, see our Returns, Replacements & Refunds article.
Summary
| Situation | What to Do |
|---|---|
| Tracking not updated for a few days | Normal — check again in 1–2 days |
| No tracking update for 2+ weeks, 30+ days since order | Contact support — free reship may apply |
| Package returned to sender | Contact support to confirm address and reship |
| Want to know your order status | Email support@thegroovd.com with your order number |
