Returns, Replacements & Refunds

What is The Groovd's return policy?#

We offer a 60-day return window from the date your package was delivered. If you are not satisfied with your purchase, you may return it within this window for a refund of the product cost.

How do I return an item?#

To initiate a return, contact us first so we can provide the correct return address:

• Email: support@thegroovd.com
• Contact Form: thegroovd.com/pages/contact
• Reply to your order confirmation email

Include your order number and let us know you'd like to return your item. Once confirmed, ship the package back to the address provided and make sure to:

1. Use a trackable shipping method
2. Keep your return receipt and tracking number — we'll need these to confirm receipt and process your refund

Please do not send items back without contacting us first, as returns sent to the wrong address cannot be processed.

Who pays for return shipping?#

The customer is responsible for covering the cost of return shipping. We recommend using a trackable service to ensure your return arrives safely.

What refund will I receive?#

Once we receive your returned package, we will process your refund promptly. Please note:

• The refund covers the product cost only
• Original shipping fees are non-refundable
• Refunds are returned to your original payment method and typically post within 3–5 business days, though your bank's processing time may vary

My package was returned to sender — what now?#

If your package was returned to us by the carrier (e.g. due to an incorrect address, failed delivery attempts, or an unclaimed package), please note:

• A refund will only be processed after we receive and inspect the returned package
• Original shipping charges are non-refundable
• Any carrier return fees or handling costs may be deducted from your refund
• If you'd prefer to receive your order, we can reship it once the package is received — just confirm your correct address when you contact us. Additional shipping fees may apply.

Note: Refusing a delivery is not an authorized cancellation method. Please contact us at support@thegroovd.com before refusing a package.

My item arrived damaged or broken — what do I do?#

If your item arrived damaged or broken, we sincerely apologize. Please contact us within 48 hours of delivery with:

• Your order number
• Clear photos of the damage

We will offer you a free replacement or reshipment at no cost to you. If you prefer not to receive a replacement, we can process a full refund for the affected item or your entire order.

I'm missing an item from my order — what do I do?#

If your order arrived with a missing item, contact us and we will reship the missing item to you free of charge. Please include your order number and details of what was missing when you reach out.

Can I exchange an item for a different one?#

We don't offer like-for-like exchanges on standard returns. If you'd like a different item, the best approach is to return your original order for a refund (following the steps above) and place a new order for the item you'd prefer.

For damaged or defective items, we will replace the item with the same product at no cost to you.

Late or missing refunds#

If you haven't received your refund after 5 business days:

1. Check your bank account balance again
2. Contact your credit card company or bank — processing times can vary before a refund is officially posted
3. If you've done both and still haven't received it, email us at support@thegroovd.com

Summary#